IT Support and Service Desk

Support covers the moments technology gets in someone's way, and the upkeep that keeps those moments rare.

For your people. Unlimited remote and on-site support during business hours, with after-hours help available by arrangement. A dedicated support application so help is one click away. New-hire setup and departing-employee offboarding. Password resets, account changes, security groups, and network drives. Operating system and application troubleshooting, drive clean-up, and best-practice security policies rolled out to every computer.

For your printers, phones, and mobile devices. Printer queues, drivers, and mapping. Email and business apps configured on phones and tablets, including your authenticator and cloud file apps. Users added and removed on your business phone system, voicemail and auto attendant changes, and call quality issues chased down.

For your platforms. User and group management, shared mailboxes and distribution lists, desktop file-sync and collaboration setup, license administration, and DNS records for your domain.

For your network. Internet outages, switches, access points, routers, and firewalls troubleshot, monitored around the clock, and audited monthly, with on-site response when the network itself is the problem.

On Amplify and Command, warranty claims on covered computers and printers are handled by our team as part of the package.

A person in Pueblo answers. The same person owns the ticket until it's closed, writes down what happened in plain language, and tells you what we did and when it will be back. Reach out during business hours and someone responds within four hours; usually a lot sooner.

Because support is part of the package, there's no reason to hesitate before you call. The small question you'd normally sit on is exactly the one we want to hear about.